Have you ever met a truly remarkable RTO Compliance Officer? There's something about them that exudes competence and confidence. RTOs can count on them to reliably manage and navigate the many compliance requirements. They're well-respected by their colleagues and they're the type of people who are excited by compliance (while everyone else is quietly groaning).
So whether you're looking to employ a new compliance staff member or to become one or improve your skills, here are 3 mandatory characteristics of an RTO Compliance Officer:
1. Exceptional RTO/Vocational Education Knowledge
Great Compliance Officer's deliberately build and maintain an extremely high level of working knowledge that they can call upon as required. Areas of knowledge include:
- Standards for Registered Training Organisations (RTOs)
- ASQA's User Guide to the Standards
- Funding contracts, guidelines, arrangements relevant to their RTO/State/industry sector, for example: Skills First, CRICOS etc
- Industry standards relevant to the qualifications of the RTO
- Data reporting requirements
They have a good overview of the vocational education sector and when they encounter an unfamiliar compliance challenge, they will know where to go to find the answers.
And speaking of knowledge, they can of course easily navigate their way around vocational education jargon and acronyms. (By the way, have you claimed your free copy of our Ultimate Jargon Buster Guide to Vocational Education.)
2. Advanced Organisational Skills
An effective RTO Compliance Officer is exceptionally organised. They don't miss deadlines, forget about important quality checks, leave compliance to chance or wait for some free time to take care of important matters.
You'll notice that great Compliance Officers have a well developed system of:
3. People Skills
Compliance isn't a function that one person can do alone. Great RTO Compliance Officer's develop effective working relationships with:
- RTO Managers
- Support Staff
- Peers and colleagues
You'll notice these professionals consulting with others, engendering cooperation, providing information and reaching out for assistance when required. Sure there's a lot of confidentiality to be maintained, documentation to be produced, checklists to be completed and boxes to be ticked but the really effective Compliance Officer's balance this stand alone work with collaborative team work.
For professional development opportunities for current and future RTO Compliance Officers, be sure to check our range of upcoming webinars. And we're interested in what you would add to the list of Compliance Officer skills. Comment below to let us know.